Please click on any of the questions below to reveal further information.

  • How do I book?

    Reserve a property of your choice through our online system and a confirmation email will provide our bank account details for payment, or a credit/debit card for a 2.5% charge. You can also telephone us to book.

  • What deposit do I pay?

    50% of booking value to reserve your property and balance 8 weeks prior to arrival. If you are booking within these 8 weeks, we will require payment in full.

  • Do I pay a security deposit?

    No, you do not pay a security deposit, but we do require a pre-authorisation on a valid card for £300, that would only be used in the unlikely event that damages occur to the property as per our terms and conditions. A broken plate/glass is not an issue!

  • What are your terms and conditions?

    You can view our terms and conditions here

  • How close to the city centre is the property?

    All our properties are right in the centre, just a short Roman stroll to everything...

  • What is the property address/postcode?

    1 Hot Bath Street - 22 Westgate Buildings, Bath, BA1 1EE (Zone 'C' Parking)

    1 Park View - 1 Park View, Upper Bristol Road, Bath, BA1 3AW (Zone '6' Parking)

    Gravitas House - 3 Gloucester Street, Bath, BA1 2SE (Zone 'C' Parking)

    Mr. Darcy’s Abode - 1 Bedford Street, Bath, BA1 6AF

  • Do you provide parking? How much will it cost? How do I obtain the parking permit?

    A single parking permit is available at a minimal cost for each property, per visit, utilising the relevant parking zone. If purchased, the parking permit will be ready to collect within your property upon arrival; It must be displayed in your vehicle for the booking period and returned to the property after. Lost permits will be charged at £100.

    Additional vehicles can be parked for a cost in a nearby public car park - Charlotte Street Car Park (BA1 2NE for sat nav) which operates on a 24hr pay and display basis for a cost of £10 per 24 hours (In a compact city like Bath, we recommend arrival by public transport as the majority of places you would like to visit and things you will need are within easy walking distance).

    Note: The train/bus station to all properties is 5/10mins walk or 3/4 mins taxi with cost of approximately £4.

  • What time is check in?

    From 3pm onwards unless by prior arrangement.

  • How do I get my keys to the property?

    Contact details for your meet and greet are: Hannah on 07525 854257 or Barbara on 07850 515987 (if dialling from an international mobile, the telephone numbers are 0044 7525 854257 or 0044 7850 515987 respectively).

    We will need notice of your ETA as you enter the city so we can arrange a mutually convenient time. Typically 30 mins notice suffices.

    Alternatively, we may provide details via telephone/email for a 'key safe' at the property, particularly if you arrive outside office hours.

  • What do you provide in the property? What do I need to bring?

    Our properties are fully stocked for your convenience with bed linen, towels, tea, coffee, milk and most things you would normally expect to find in a holiday home e.g. hair dryer, iron, DVD player. The kitchen is equipped with basic culinary pots/utensils and glasses, champagne flutes, crockery and cutlery. More details are available on the individual property page.

    Any specifics required, please ask.

  • Can we add additional beds?

    Yes, temporary beds can be arranged for a fee.

  • Spa packages... how will I get our vouchers?

    They will be in the property ready for your arrival.

  • Spa packages... do I need to book the activities?

    We will book all the activities for a time convenient to you and confirm to you with the exception of the Thermae Bath Spa.

  • Do I need to book the Thermae Bath Spa?

    For groups of 1-7, no.

    For groups of 8 upwards, it is advised but not essential you book a time direct with Thermae Bath Spa (01225 331234). On Saturdays, the least busy time to enter the Spa is from 9am to 11am.

    Note: Treatments all need to be booked direct with the Thermae Bath Spa in advance.

  • What time is check out?


  • What do I need to do before I leave the property?
    • Please tidy up the property and leave it as you found it.
    • Bag rubbish and recycling separately.
    • Load dishwasher and strip bed linen.
    • Leave keys and any items associated with the property inside and close door. You do not need to contact us. No charges will be made if all is in order.
  • Can I check out later?

    Yes, we can arrange this for a fee.

  • Where can I store my luggage after check out?

    Backpackers Hostel (13 Pierrepont Street-off Manvers Street, 1 min walk from train station). £4 fee per bag, per day, no pre-booking required. If you mention or show your Bath Boutique Stays reservation, you’ll only pay £2.

  • Is it possible to have a grocery home delivery?

    Yes, all major grocery stores will deliver to any of the property addresses. Please make sure that you organise the delivery time after your arrival to the property.

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