Booking Terms and Conditions
Any reference to either ‘us’ or ‘we’ in this Agreement refers to the property Landlords. “you” or “your” are references to the person(s) reserving, making payment or staying at a property in relation to the booking. So that you understand the basis of the contract between you and us when you book your accommodation, we have laid out as clearly as possible, the terms and conditions on which your booking is made. Nothing in these conditions affects your normal statutory rights.
Bath Boutique Stays
For the purpose of this agreement, the Tenant(s) are defined as the persons that agree to rent a property for any specified period, for any specified sum of money from Bath Boutique Stays. The payments for rent and email/telephone/social media communications will form the basis for the contract between the Tenant(s) and Bath Boutique Stays.
Third Party Suppliers:
Where you take part in activities or attendances for your group as part of a package, you must adhere to the terms and rules of that organisation whether they are verbal, written or signed at establishment. Failure to adhere to their terms could lead to loss of that experience as part of your Bath stay.
In particular, our bar/club partners state the following:
- You must arrive at the agreed time; we reserve the right to cancel your booking without notice in the event of lateness.
- We have a strict no fancy dress policy and although we welcome hen parties, the fancy dress policy extends to any hen party paraphernalia, including but not limited to: sashes, veils, L-plates, feather boas and phallic objects.
As agreed commencing at 16:00 on arrival day and expiring at 10:30 on departure day.
As agreed, the sum specified for the specific amount of persons booked for the property.
Normally it is 50% of the rent, unless by written agreement.
Meet and greet at the property by one of the Landlords or a person nominated by them (contact details for this person will be provided at point of booking). Or use of approved key safe or digital entry device.
All our properties are strictly non-smoking. Failure to adhere will result in £100 deduction from debit/credit card details provided upon booking.
1. Your booking:
You must be at least 18 years old when you book your accommodation. When we email our confirmation of booking to you we enter into a contract with you, the person whom assumes responsibility as the leader and all persons involved in the execution of this reservation, payment and visit to Bath, which are all subject to this agreement. Any disputes or queries will be between the party leader and the Landlords. The party leader will assume responsibility for the whole party and the compliance with these rules of all party members. We have the right to refuse any booking prior to the issue of our written confirmation, and if we do this we will tell you in writing and promptly refund any money you have paid us. When your confirmation is received, the details must be checked carefully and is binding as a contract subject to our full terms and conditions here. If anything is not correct, you should tell us immediately. You may not add to the party size stated on your booking form without prior consent from the Landlords.
2. Paying for your accommodation (and spa package if applicable);
A deposit of 50% of the booking price or on occasions a £99 reservation deposit (with balance of 50% within 7 days) is payable at the time of booking. At this point, your booking becomes binding. The balance of the booking cost must be received by us no later than 12 weeks before your arrival date.
Failure to adhere to payment dates agreed will mean the following:
- A subsequent loss of any agreed potential special prices and the full list price will be payable.
- Charging the outstanding balance to the payment card held on file against your booking without further notice.
- Possible cancellation of your booking if we receive no communication when prompted regarding your booking payments due.
Note: Surcharges may apply to smaller groups when booking our spa packages.
3. Cancellation of booking by you;
Bookings for accommodation and spa packages cancelled with over 9 months to arrival date refundable with deduction of a small fee of £99 cancellation and administration charge.
Bookings for accommodation and spa packages cancelled with under 9 months to arrival date but over 6 months refundable with deduction of a 35% of the value of your booking.
Bookings for accommodation and spa packages cancelled with under 6 months to arrival date but over 12 weeks refundable with deduction of a 50% of the value of your booking.
Bookings for accommodation and spa packages cancelled with under 12 weeks to arrival date will be non-refundable.
It is advisable to consider holiday insurance to cover the possibility of you needing to cancel a booking with us. In exceptional circumstances, the Landlords may, at their discretion, offer alternative dates within the same month.
3a. Changing the date of a booking;
Your booking may be moved if possible from one date to another. If you wish to change the booking date, please contact us immediately and we will endeavour to accommodate your new dates whenever possible. Fees may be chargeable. If this is not possible, the cancellation policy above applies if you choose not to use the original dates.
3b. Changes in the number of guests;
We understand that there are instances where group reservations may fluctuate in numbers in the lead up to your arrival date. Below are terms that will apply in such circumstance. Note: Any changes made within 12 weeks from your arrival date are non-refundable.
Accommodation – If the amount of guests under your reservation falls under the minimum occupancy of the property, we will charge the minimum occupancy listed rate.
Spa packages – If you wish to amend the number of guests booking a spa package after you have made the reservation and payment of deposit, you can do so outside of 12 weeks from your arrival date.
4. Cancellation of booking by us;
If we have to cancel your booking in advance for any reason, you will be offered alternative dates or a credit to the same value for a future reservation. No refund applies. No additional compensation will be payable.
An example of this maybe an item like a maintenance issue we cannot solve prior to your arrival. Notification will be provided.
4a. Further cancellation of booking;
In the event that a stay or a particular Service is affected by any dispute, war or threat of war, riot, civil strife, government or political action, industrial dispute, pandemic, terrorist activity natural or nuclear disaster, fire or adverse weather conditions, closure of roads, airports or issues involving the safety of the members of the group or any other unusual and unforeseeable circumstances beyond Bath Boutique Stays control whose consequences could not have been avoided, even if all due care had been exercised or any event which even with all due care either party could not foresee or forestall (a “force majeure event”), then unless otherwise agreed in writing by the parties, the stay value and related Services shall be deemed to have been terminated without any liability to Bath Boutique Stays.
We would recommend contacting your travel or credit card insurers in these unusual circumstances.
5. Damages to property, including noise nuisance, breakages or loss;
BATH BOUTIQUE STAYS OPERATES A STRICT GOOD NEIGHBOURHOOD POLICY
You are responsible to the Landlords for the actual costs of any breakage or damage, including noise nuisance, in or to the accommodation or neighbours, along with any administration costs that may result, which are caused by you or your party. You will be asked to provide a valid debit/credit card prior to your arrival date. As a security deposit, we will pre-authorise this card with an amount of £500. Your debit/credit card will only be charged for the value of damages in the event any damages occur. Any damage must be reported immediately to the Landlords. No repairs of any kind to the property or contents must be attempted by you or your party. Note: No card charges for any kind of damage or loss deposit will be made unless they occur.
6. Accidents, injury and personal property and breach of contracts;
This property is maintained and certified in a proper manner. The Landlords shall have no liability to you for personal injury to you or any member of your party where accidents occur. You must take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property. Any alleged breach of contracts and subsequent damages shall have no value greater than cost of guest accommodation booking.
6a. Third party suppliers;
If paying for a spa package or activities you must adhere to the rules and regulations of that service provider. We will pass payment on your behalf to that supplier and your contract for that element of your visit to Bath will be solely with that service provider. Your health and safety is controlled and governed by your relationship with that provider whilst at their premises. No liability is accepted by this company for any potential breach of that contract.
7. During your stay;
Unless by prior arrangement and the appropriate fee payment, you can arrive at your accommodation after 16:00 on the start date of your holiday up to 19:00 (any time after will incur a £30 fee) and you must leave by 10:30 on the last day. The Landlords are entitled to refuse to hand over to you or to repossess the accommodation if they reasonably believe that any damage is likely to be caused by you or your party or can repossess the accommodation if damage has been caused. You cannot allow more people than you have booked to stay in the accommodation, nor can you significantly change the makeup of the party during the duration of your stay in the accommodation. There will be a £100 fee for any additional previously unconfirmed person staying at the property. You may not carry out any form of trade or business from the property, nor may you sub-let any part of the buildings. The properties are entirely non-smoking and you agree not to smoke in any part of the house. You must allow the Landlords or any representative of the Landlords access to the property at any reasonable time during your stay.
We ask that you please respect your neighbours and keep the noise to a reasonable level. In the event of excess noise levels which cause a disturbance locally, we will charge a fee of £300. We appreciate your cooperation and understanding.
Please do not use banners or signs that mark walls or ceilings – any damage to paint work will be charged.
8. Fire safety;
You as the booker and every member of your party agree to adhere with fire safety information and policy communicated to you via information left in the property, approved fire signage and spoken verbally to you during check in. Particular care should be noted with regards to the non use of flammable items in areas deemed to be places leading to or part of the buildings exit and escape routes.
Children under five stay with us for free; this offer is restricted to one child per paying adult. Travel cots and high chairs are available on request at no charge, subject to availability.
We can accept pets by arrangement for a small cleaning fee. Guide dogs are welcome with no cleaning fee.
11. Cleaning on departure;
You agree to keep the accommodation clean and tidy as found and leave the accommodation in a similar condition. A basic level of cleanliness and rubbish disposal/recycling is required on your departure.
This also applies to smoking in any part of any of our properties including in windows and doorways, and disposal of cigarette butts in adjoining/outside areas.
- Please load dishwasher.
- Rubbish in bin bags/recycling containers provided.
- Please ask each member of your party to strip their bed linen.
- Please leave keys and parking permit (if applicable) clearly within the property.
You do not need to contact us.
If these requirements are not adhered to, charges of up to £100 will be charged to your bank or credit/debit card details.
Thank you for your cooperation.
The Landlords hereby agree to let the Property and the Tenant(s), by booking with Bath Boutique Stays, hereby agrees to take the Property for the rent and term in accordance with the conditions stated within this agreement.